Returns & Exchanges
At Groomie, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all grooming essentials. If your product isn't the perfect fit for your beauty routine, we'll make it right with a hassle-free refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all components and accessories are included to qualify for a full refund.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing