Frequently Asked Questions
Everything you need to know about your Groomie experience.
When will my Groomie order arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is in its original packaging.
Are your beauty products cruelty-free?
Yes, at Groomie, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel your order.
How do I know which product is right for my skin type?
Each product page includes a detailed description of skin compatibility. You can also take our online 'Glow Quiz' to receive personalized recommendations based on your specific needs.